Viewers of the BBC consumer affairs show Watchdog have voted British Airways as their favourite airline.
In a survey of the most loved and hated airlines, BA beat Easyjet, Singapore Airlines, Emirates and Virgin Atlantic into the number one spot for most loved.
Over 25,000 took part in the survey, and over half chose BA for its customer service and on-board facilities.
Over 2,300 viewers also voted BA into the least favourite carrier category.
The least favourite airline was Ryanair, with more than double the amount of votes of BA. Viewers stated that customer service and delays and cancellations were the reason Ryanair scored so low.
Showing posts with label Virgin Atlantic. Show all posts
Showing posts with label Virgin Atlantic. Show all posts
Tuesday, 18 November 2008
Sunday, 2 November 2008
Virgin sacks 13 over Facebook use
Virgin Atlantic has sacked 13 cabin crew staff after they criticised the airline's safety standards and insulted passengers on a social networking website, it has been revealed. Skip related content
The airline said the employees' behaviour was "totally inappropriate" and "brought the company into disrepute".
In a statement, the airline said: "Virgin Atlantic can confirm that 13 members of its cabin crew will be leaving the company after breaking staff policies due to totally inappropriate behaviour.
"Following a thorough investigation, it was found that all 13 staff participated in a discussion on the networking site Facebook, which brought the company into disrepute and insulted some of our passengers.
"It is impossible for these cabin crew members to uphold the high standards of customer service that Virgin Atlantic is renowned for if they hold these views."
A spokesman for the airline said: "There is a time and a place for Facebook. But there is no justification for it to be used as a sounding board for staff of any company to criticise the very passengers who ultimately pay their salaries.
"Virgin Atlantic staff are known for their world-class customer service and there is no place in our business for anyone who behaves otherwise.
"We have numerous internal channels for our staff to feed back legitimate and appropriate issues relating to the company."
In a statement, the airline said: "Virgin Atlantic can confirm that 13 members of its cabin crew will be leaving the company after breaking staff policies due to totally inappropriate behaviour.
"Following a thorough investigation, it was found that all 13 staff participated in a discussion on the networking site Facebook, which brought the company into disrepute and insulted some of our passengers.
"It is impossible for these cabin crew members to uphold the high standards of customer service that Virgin Atlantic is renowned for if they hold these views."
A spokesman for the airline said: "There is a time and a place for Facebook. But there is no justification for it to be used as a sounding board for staff of any company to criticise the very passengers who ultimately pay their salaries.
"Virgin Atlantic staff are known for their world-class customer service and there is no place in our business for anyone who behaves otherwise.
"We have numerous internal channels for our staff to feed back legitimate and appropriate issues relating to the company."
Subscribe to:
Posts (Atom)